Shipping and Payment

 Shipping

Corporate clients from EU Member States with valid VAT identification number and customers from Non-EU- Countries do not pay the 19% German Sales Tax. About Customs and import fees you check with your local customs office. Especially for customers from Switzerland.

We ship shop order exclusively with UPS or DPD with tracking code. The tracking code will be sent to you during the shipment by email from the respective service provider.

Country  Shipping costs plus VAT
Germany 5,00 €
Austria 10,00 €
Switzerland 20,00 €
Luxembourg, Belgium 9,00 €
Italy, France 10,00 €

The current shipping costs will be displayed during the order process.

Payment

Prepayment
After completing your order you will receive an e-mail in which you will find our bank details. Also shown in this e-mail is the order id that you please qoute on your payment. If you ordered by call or fax, please quote your customer number (You will find these on top right on your order confirmation).

Please note that a transfer within Germany can take up to three business days depending on bank processing. We ship only after successful payment has been received in our bank account.

KLARNA (SOFORT) Direct payment via online banking

When shopping online, select KLARNA, SOFORT as the payment method. This automatically redirects you to the securely encrypted payment wizard of SOFORT. Select your country and bank and login using your online banking login details. At the end, confirm the credit transfer by entering a confirmation code.

PayPal add 2% Fees
For payment through PayPal payment fee will be charged 2% to the total bill.
In the shop you use Paypal simply by selecting during your checkout as payment option. You are forwarded on the Paypal page, where you can easily make your payment. After successful payment you will receive a confirmation e-mail. Please note that we will ship only  after successful confirmation of payment.
Register now and use PayPal:
Sign up for a PayPal account under www.paypal.com.
Link your bank account or credit card to your PayPal account.
And you can pay with PayPal.

Invoice
For government and public institutions we offer payment via purchase on account. For activation please contact us by email or via our contact form. For companies this payment method is possible on your request after several orders with payments via Prepayment, PayPal or Sofort direct debit. For activation, please contact us by email or contact form.

After completing your order you will receive an e-mail in which you will find our bank details. Also shown in this e-mail is the order id that you please qoute on your payment. If you ordered by call or fax, please quote your customer number (You will find these on top right on your order confirmation).

Please note that a transfer within Germany can take up to three business days depending on bank processing.

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